Switch on our services
Our cloud property management and booking solution, Switch, has been specifically designed and developed for people just like you; event managers, organisers, coordinators, sales people, PAs, executive assistants and facilities and venue operators.
Anyone who is responsible for hiring rooms, selling or booking event space, coordinating and managing events, arranging room hire or renting out specialist equipment within their premises will benefit from at least one, probably most, of the functions that Switch can offer.
Switch simplifies administrative processes for your team, giving you more time to focus on your day job of looking after customers, running successful events and increasing sales. It also gives your clients and customers an easier way of booking and planning their visits with you, through a self-service online portal.
As Switch is a configurable web based software system, you can pick the features and functions you want to use and switch them on or scale them up as you need them.
Here’s just some of things you can switch on to maximise the potential of your space:
Comprehensive Property Management
Switch lets you manage all of your resources in one place, even if they all have different teams, uses or rates.Our fully configurable online system enables you and your teams to manage multiple spaces, facilities or services with specific rates or booking rules, all managed through a central calendar.
These include:
- Pre-event planning to do lists - intuitively setup to convert enquiries and prep your teams each day
- Offering a range of information on rooms, food, equipment, parking
- Availability periods, peak times and minimum or maximum durations
- Rate cards, discounts and promotions
- Minimum or maximum capacity or order quantity
- Payment and cancellation terms
- Dependencies with other resources
- Post-event tools to ensure payment, collect feedback and offer re-booking discounts
Online Booking and Payment Tools
With Switch, you can manage availability, booking and payments online. With these online tools you are able to offer your customers:- Live availability and real-time booking
- Instant booking for less complex services such as pitch hire or desk space
- Room hire, appointments, food packages, equipment hire and parking
- Venue tours and events
- Online payments for deposits, balance payments, instant payment
- Configurable pricing options
This reduces administration for your team and also gives you the added benefits of:
- Retaining manual confirmation of bookings for more control
- Managing individual customers and block bookings with customer level validation
- Sending messages to the wider events team
- Removing the occurrence of double bookings
- Smart software which can offer customers alternative times, dates and spaces, or drive them to book viewings for larger event spaces
Self-Service Customer Portal
Switch’s event planning portal gives your customers the flexibility to manage their bookings. You can provide multiple options for them to tailor their experience, such as:- Pre-ordering food and equipment
- Managing guest lists and visitors
- Amending booking times, dates, number of people
- Making online payments
- Organising 3rd party suppliers
- Choosing and confirming room layouts, setup and AV requirements
Customer Relationship Management (CRM) System
Keeping your customers informed and engaged is key to building loyalty, driving sales and developing new opportunities. With Switch’s built in CRM system, you can:- Set up regular, automated, customised email and SMS communications by using system templates
- Send automatic emails to confirm bookings, acknowledge enquiries, share menus and issue invoices, follow up
- Apply variable prices and payment terms for different customer groups
- Manage user permissions at individual or company level
- Segment customers based on type hire, event, location and activity
- Run targeted promotions to customer groups and marketing campaigns aimed at repeat customers, lapsed enquiries or seasonal events
- Capture marketing insights from reports on how space is being used and could be used in new ways
Performance Management and Reporting
Giving you real time insights into how your spaces and venues are performing, Switch has a comprehensive management reporting system. You can configure the reports in an online dashboard to show what is most important to you. This includes:- Touch of a button reporting on key data and measurements such as revenue, bookings, conversions, attendance, food and drink sales or occupancy for each individual venue or space within specific time frames or as a cumulative measure over time
- Real time access to a range of data so you can allocate budgets, targets and performance measures based on the usage, profitability and revenue tailored to your overall objectives
- Configure reports in multiple formats and electronically share with your teams or suppliers
Covid-19 Safety Tool
Operate safely and instil customer confidence with Switch's robust system to manage additional cleaning, monitoring and contactless registration.
The Covid-19 module allows you to:
- Create workflows to manage cleaning activity
- Keep electronic records for audit purposes
- Offer pre-registration of all guests
- Provide contactless, electronic signing of guest policies and arrival check in
- Create safe food and equipment packages
- Send automated email and SMS hygiene reminders during visits
Switch on the potential of your space.
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Privacy Policy
Who we are At Dispace, we are committed to maintaining the trust and confidence of visitors to our web site. In particular, we want you to know that Dispace is not in the business of selling, renting or trading email lists with other companies and businesses for marketing purposes. We just don’t do that sort of thing. But just in case you don’t believe us, in this Privacy Notice, we’ve provided lots of information on when and why we collect your personal information, how we use it, the limited conditions under which we may disclose it to others and how we keep it secure. Grab a cuppa and read on. We want to protect your privacy and confidentiality. We understand that all users of our web site are quite rightly concerned to know that their data is being used lawfully. We take our responsibilities under Data Protection Act, and GDPR, very seriously and we want to comply with the spirit and the letter of the guidance provided by the Information Commissioners Office You can find information about ICO at their website https://ico.org.uk/ The law requires us to determine how we process different categories of your personal information, and to notify you of the basis for each category. If a basis on which we process your personal information is no longer relevant, then we shall immediately stop processing your data. Information we process because we have a contractual obligation with you When you buy a product or service from us, or otherwise agree to our terms and conditions, a contract is formed between you and us. In order to carry out our obligations under that contract we must process the information you give us. Some of this information may be personal information. • We may use it in order to: • verify your identity for security purposes • sell products to you • provide you with our services • provide you with suggestions and advice on products, services and how to obtain the most from using our website We process this information on the basis there is a contract between us, or that you have requested we use the information before we enter into a legal contract. We shall continue to process this information until the contract between us ends or is terminated by either party under the terms of the contract. Information we process with your consent Where there is no contractual relationship between us, such as when you browse our website or ask us to provide you more information about our business, including our products and services, you provide your consent to us to process information that may be personal information. Wherever possible, we aim to obtain your explicit consent to process this information, for example, by asking you to agree to our use of cookies. Sometimes you might give your consent implicitly, such as when you send us a message by e-mail to which you would reasonably expect us to reply. Except where you have consented to our use of your information for a specific purpose, we do not use your information in any way that would identify you personally. We continue to process your information on this basis until you withdraw your consent, or it can be reasonably assumed that your consent no longer exists. You may withdraw your consent at any time by instructing us at hello@dispace.co Information we process because we have a legal obligation We are subject to the law like everyone else. Sometimes, we must process your information in order to comply with a statutory obligation. This can include your personal information. Website usage information We may use software embedded in our website (such as JavaScript) to collect information about pages you view and how you have reached them, what you do when you visit a page, the length of time you remain on the page, and how we perform in providing content to you. We do not associate such information with an identifiable person. Types of data we collect Website Cookies Cookies are small text files stored on your device when you access most websites on the internet. www.workssocial.co uses cookies in order to make the website easier to use, to support the provision of information and functionality to you, as well as to provide us with information about how the site is used so that we can make sure it is as up to date, relevant and error free as we can. Further information about the types of cookies that are used on the site is set out below. Using the site means you agree to our use of cookies. You can choose to restrict or block cookies set on the site through your browser settings at any time. For more information about how to do this, and about cookies in general, you can visit www.allaboutcookies.org. Please note that certain cookies may be set as soon as you visit this website, but you can remove them using your browser settings. However, please be aware that restricting or blocking cookies set on the site may impact the functionality or performance of the site, or prevent you from using certain services provided through the site. It will also affect our ability to update the site to cater for user preferences and improve performance. Below is an overview of the cookies we use: Strictly Necessary Strictly necessary cookies are essential for the use of the features and services on the site. Accepting these cookies is a condition of using the site. If you block these cookies we cannot guarantee access to the services provided through the site or be sure how the website will perform during your visit. We use these cookies to: • Remember services added to a shopping basket • Remember selections or information you have entered when you navigate to different pages during your session on the site • Identify you as being logged in to the site • Retain information on email forms Performance Performance cookies collect information about how the site is used so that we can improve the site. All information collected by these cookies is aggregated and therefore anonymous. Accepting these cookies is not a condition of using the site. If you block these cookies we cannot be sure how the website will perform during your visit. We use these cookies to: • Provide statistics on how the site is used • Help us improve the site by measuring any errors that occur • Test the site design and operability Functional Functional cookies allow the site to remember choices you make such as your user name, log in details or language preferences, and any customisations you make to pages on the site during your visit. Accepting these cookies is not a condition of using the site. If you block these cookies certain features and services may be affected and we cannot be sure how the site will perform during your visit. We use these cookies to: • Show you when you're logged in to the site • Provide individual services, such as watching a video or commenting Targeting Such cookies are used to enhance your experience of the site. They collect information about your browsing habits in order to make advertising more relevant to you and your interests. Such information is linked to site functionality provided by other websites, and may be shared with other organisations in accordance with our privacy policy. We do not currently use this type of cookie. Google Analytics When someone visits switch.dispace.co we use a third party service, Google Analytics, to collect standard internet log information and details of visitor behaviour patterns. We do this to find out things such as the number of visitors to the various parts of the site. This information is only processed in a way which does not identify anyone. We do not make, and do not allow Google to make, any attempt to find out the identities of those visiting our website. Wifi When you use Dispace we may collect the following data to help monitor and improve our service: a) your device; b) the volume of data which you use; c) your usage by access time, frequency and location. Mailing Lists As part of the registration process to receive Dispace updates, we collect personal information. We use that information for a couple of reasons: to tell you about stuff you’ve asked us to tell you about; to contact you if we need to obtain or provide additional information; to check our records are right and to check every now and then that you’re happy and satisfied. We don't rent or trade email lists with other organisations and businesses. Third Parties We may share anonymised personal information with affiliates of Dispace but they can’t contact you unless you give them you details separately. Complaining When we receive a complaint, we record all the information you have given to us. We use that information to resolve your complaint. If your complaint reasonably requires us to contact some other person, we may decide to give to that other person some of the information contained in your complaint. We may also compile statistics showing information obtained from this source to assess the level of service we provide, but not in a way that could identify anyone. Use of site by children We do not market to children, nor do we sell products or services for purchase by children. Disclosure to Government and their agencies We may be required to give information to legal authorities if they request, or if they have the proper authorisation. Retention and Review or update or remove personally identifiable information We keep your personal data only for as long as required by us to provide the services you have requested, comply with the law or to support a claim in court. You may review or update the information that we hold about you, or if you wish, request the removal of any information about you from our website. To do this please contact us at hello@dispace.co Changes to this Privacy Notice This policy was last reviewed on 15th April 2021, it will be reviewed again on 4th July 2021.